I woke up a few weeks ago to the headline that Comcast was about to raise it’s rates.Â Â My “economy tier” internet was going to go from $35 to $40 dollars, a whopping 14% increase.Â Â While my other local telecommunications provider Qwest is an equally distasteful company, they were willing to offer me a sweatheart deal for six months with no contract.Â Â After which, I was free to see what Comcast could offer me.
Once the Qwest DSL was up and running, I was free to unplug Comcast and cancel.Â Â I did that on December 9th.Â Â Â Last week, I received a bill, indicating that they had charged my credit card on the 14th for service through the 18th.Â You read that right, five days after I canceled my service, they charged my credit card for an additional 9 days of service that I never received.
When I called them, they were happy to send me a refund in the mail that would take 4-6 weeks.Â Â If I was pissed before, I was even more fuming.Â Â I asked to speak to a supervisor, but the representative promised me that it was impossible for a Comcast supervisor to refund the money earlier.Â Â I told them that if they could instantly take money from me, they could instantly return the money they fraudulently store.Â I chose to hang up rather than wait on hold for a supervisor.
What A Scam
First, they charge me for an extra 9 days of service, hoping that I won’t notice.Â Then, they tell me the check is in the mail.Â I am sure they will, again, hope I don’t notice when the check doesn’t arrive, just like the rebate scam.
Rather than get mad, I got even.Â Â I took to Twitter to see if I could make Comcast spring into action to immediately refund the money it fraudulently charged to my credit card.
By the end of the day, I had a message on my home answering machine indicating that I should expect a prompt refund to my credit card.
Every time there is a new media invented, it seems that companies race to conquer it.Â Seemingly intractable problems are solved quickly and painlessly when you invoke the new media.Â Â First it was email, later discussion groups, then blogs, then Facebook.Â Today, you just need to tweet your problems when customer service tell you to take a hike.
Comcast fraudulently charged my credit card and admitted it.Â It is sad that a simple phone call was not sufficient to make them take action.Â Â Â In the end, I had to ask them, via Twitter,Â if I needed to get my state’s Attorney General involved before they say fit to promptly refund the overage.
Welcome to 21st century America.